Outsourced Technical Support

Outsource the technical support of your web-hosting service at affordable prices. Nowadays, most web-hosting companies and data-centers outsource the technical support work for cost cutting and provide 24x7x365 quality service to their customers. We at Server Management Admins, provide expected and affordable technical support solution as per the requirement of your business. We have team of certified, well qualified and experienced support technicians to work on different platforms hosting setups.

Outsource Web Hosting Support

We have different combination of packages as per the requirement of your business. You have to contact us through livechat or email your requirements to sales@servermanagementadmins.com and get the package details and a price quote

Dedicated Support staff.

Dedicated tech works for one company at a time in scheduled shift timing. They are responsible to manage the server and assist the end users with all their request through helpdesk tickets and livechat. Dedicated staff is like your own employments. You get direct IM contact to the techs so you can contact immediately and assign any task.

Semi-Dedicated Support staff.

Semi – Dedicated staff works for two companies at a time in scheduled shift timing. Sharing the team advantages in minimizing the cost. They are responsible to manage the server and assist the end users with all their request through helpdesk tickets and livechat. You get direct IM contact to the techs so you can contact immediately and assign any task.

Explanations to different levels of support we provide:

Level 1 – only works on end user issues without access to WHM or SSH

Level 2 – This is an intermediate support level which requires server access for performing support operations like account migration, control panel upgrades, troubleshooting of medium DOS / DDOS attack, troubleshooting issues related to mail server, web server, DNS server, MySQL server, log analysis, etc. no admin tasks

Level 3 – This is an admin level support which requires server access to handle complex issues and provide analytical solutions. Critical server wide tasks are performed like performance tuning of servers, server audit and server hardening, server migrations, complex 3rd party software installations, etc.

Operating Systems
CentOS
RedHAT
Fedora
CloudLinux
Debian
OpenSuSE
FreeBSD
Ubuntu
Control Panel
cPanel/WHM
Plesk
DirectAdmin
SolusVM
Virtuolizor
Webmin
ISPConfig
HelpDesk
WHMCS
Kayako
ModernBill
PerlDesk
ClientExec